CustomCare Insurance Solutions, LLC

Terms of Service — CustomCare Insurance Solutions, LLC

Effective date: October 8, 2025
Website: https://www.customcareins.com
Terms URL: https://www.customcareins.com/terms (recommended page slug)

These Terms of Service (“Terms”) govern your access to and use of the CustomCare website and related communications (including SMS/text). By accessing the site or opting into communications, you agree to these Terms.

1) Website use & informational purpose only

The CustomCare website provides general educational information about insurance and Medicare and a way to contact us. Website content is not legal, tax, financial, or medical advice and does not replace carrier documents, Evidence of Coverage, or personalized plan recommendations. Availability of products and eligibility are subject to carrier rules and applicable law.

2) No agent-of-record or coverage created by the site

Submitting a form or contacting us does not create coverage, a client relationship, or an agent-of-record designation. Coverage is established only through completed applications and carrier approval.

3) User responsibilities

You agree not to misuse the site (e.g., introduce malware, attempt unauthorized access, or infringe intellectual property). You confirm you have the right to provide any information you submit.

4) Intellectual property

All site content (text, graphics, logos) is owned by or licensed to CustomCare and protected by law. You may view and print content for personal, non-commercial use. Any other use requires our prior written consent.

5) Third-party links

Links to third-party sites (e.g., social media) are provided for convenience. We do not control or endorse third-party content and are not responsible for their practices.

6) Disclaimer of warranties & limitation of liability

The site is provided “as is” and “as available.” To the maximum extent permitted by law, CustomCare disclaims all warranties and is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the site or communications.

7) Indemnification

You agree to indemnify and hold CustomCare harmless from claims arising out of your misuse of the site or violation of these Terms.

8) Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

9) Changes to Terms

We may update these Terms from time to time. The “Effective date” reflects the latest version. Continued use of the site after an update signifies your acceptance.

10) SMS/Text Messaging Terms & Conditions

By providing your mobile number and opting into SMS (via web form, phone, in person, or any other method), you agree to receive SMS/text messages from CustomCare Insurance Solutions, LLC. These may include:

  • Appointment reminders & confirmations
  • Meeting/follow-up notices
  • Enrollment timelines and account/plan notifications
  • Service updates and important alerts
  • Occasional educational messages about Medicare and benefits

Messaging frequency may vary. Message and data rates may apply.
To opt out at any time, reply STOP. For assistance, reply HELP or visit https://www.customcareins.com.

Additional terms:

  • Consent not required for purchase. Your consent to receive SMS is not a condition of purchasing any services.
  • Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.
  • Your responsibilities. You represent that you are the account holder or have the account holder’s permission to enroll the number you provide. Please notify us if your number changes.
  • Privacy. See our Privacy Policy at https://www.customcareins.com/privacy. SMS consent is not shared with third parties.
  • Contact. Questions about the SMS program? Email info@customcareins.com or call (727) 609-5945.

Required disclosures (as requested by carriers):

11) Contact

CustomCare Insurance Solutions, LLC
11 E Tarpon Ave, Tarpon Springs, FL 34689
Phone: (727) 609-5945 • Email: info@customcareins.com