Privacy Policy — CustomCare Insurance Solutions, LLC
Effective date: October 8, 2025
Website: https://www.customcareins.com
Who we are
CustomCare Insurance Solutions, LLC (“CustomCare,” “we,” “us,” or “our”) provides Medicare education and insurance consulting services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your choices. This Policy applies to our website at customcareins.com, our contact forms, email, phone, SMS/text communications, and any linked pages that display this Policy.
Contact us:
CustomCare Insurance Solutions, LLC
11 E Tarpon Ave, Tarpon Springs, FL 34689
Phone: (727) 609-5945
Email: info@customcareins.com
What personal information we collect
- Contact details you provide: name, email address, phone number, mailing address, and your preferred contact method.
- Inquiry details you submit via forms, email, SMS, or phone (e.g., questions about plans, meeting requests, notes you choose to share).
- SMS information: your mobile number and your messaging preferences/consent status.
- Technical basics: limited, essential system logs (e.g., IP address, date/time of visit, pages viewed) used for security and site functionality.
- No unnecessary tracking: We do not currently use Google Analytics or similar tracking tools. We do not knowingly collect sensitive health information through the website forms. If you choose to share health-related information in an inquiry, we will use it only to respond to your request.
How we use personal information
We use your information to:
- Respond to inquiries, schedule conversation/appointments, and provide requested information.
- Send SMS/text messages if you opt in (e.g., appointment reminders, meeting confirmations/updates, enrollment timelines, account/plan notifications, general service communications, and occasional educational updates related to Medicare and benefits).
- Operate, maintain, secure, and improve our website and communications.
- Comply with legal obligations and enforce our Terms of Service.
Who personal information is shared with
- Service providers that help us operate our website, phone, email, and SMS programs (e.g., hosting, messaging platforms). These providers may process data on our behalf under contracts that limit their use.
- Compliance and legal purposes when required by law or to protect our rights or others’ safety.
- We do not sell personal information.
- SMS consent is not shared with third parties. We do not share, sell, rent, or transfer SMS opt-in consent to third parties or affiliates.
Your choices & rights
- SMS/Text: You can opt out at any time by replying STOP. For help, reply HELP or contact us using the details above. Messaging frequency may vary. Message and data rates may apply.
- Email/phone: Ask us at any time to update or delete your contact details we maintain, subject to legal/record-keeping requirements.
- Cookies/analytics: We currently do not use analytics or advertising cookies.
Data retention & security
We keep personal information only as long as necessary for the purposes above and to meet legal obligations. We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Links to other sites & social media
Our site may link to social media pages (e.g., LinkedIn, Facebook, Instagram). We are not responsible for the privacy practices of those third-party sites.
Changes to this Privacy Policy
We may update this Policy from time to time. The “Effective date” above shows when the latest version took effect. We will post updates on this page and, when appropriate, notify you through another channel.
How to contact us
Questions about this Policy or your information?
Email info@customcareins.com or call (727) 609-5945.